Customers judge you for the way you handle their problems when they need support. With horn, you can provide them with a variety of options for how they connect with you - and how you respond to them. Take the opportunity to make their day better, while you enhance your customer relations.
More than just chat
Most tech support these days are done through simple text exchanges, in either email or text. It can be better by communicating the best way for this customer and situation:
Start chat and give them the option to talk with voice (something they may be more familiar with) without interrupting your flow.
Incorporate links or documents of additional reference materials while talking.
Video record the steps for how-to-do while sharing with customers - and email the recording link to them.
More customer engagement
Answering a customer's needs well is just one step in cementing the relationship. With horn, you can incorporate it into your other processes and systems:
Integrate with Salesforce or other CRMs to document the interaction for the next person who works with customer on this or any related issue - reducing need for the customer to explain history.
Host new product release webinars or panel presentations - live or recorded - to help keep customers in the loop.
Directly incorporate horn into your website for all customer or prospect communications - with your branding.